Lesson Plan for Describing Hotel Jobs
A large hotel can employ hundreds of staff, all with a specific responsibility, function, and purpose. Each
employee has a specific role to play in meeting the needs of the guests. The specific functions of particular
employees are usually described under job descriptions or duties. Although the role of most hotel staff may
be obvious, there may be times when a guest may ask about an employees job or his duties. Certainly these
kinds of questions may be asked on job interviews. There are a couple of standard expressions that can be
used when asking about a person’s occupation. Look at the example below.
Expressions Used to Describe Hotel Jobs
What do you do?
What’s your job?
What do you do for a living?
Once a person knows what your job title is, they may want to know a little bit about your specific job duties.
Sometimes it is hard to tell exactly what a person does just from the job title. Look at the expressions below
that can be used to inquire about job duties.
What are your job duties?
What exactly do you do?
What does your job entail?
Dialogue about Describing Hotel Jobs
Guest: What do you do?
Staff: I’m a events coordinator for a hotel?
Guest: What exactly does an events coordinator do?
Staff: Well, we arrange and set up all the things needed for a conventions and conferences for various
groups. We try to ensure that every thing runs smoothly and efficiently during the event. For example,
we schedule rooms, arrange for the set up of any needed equipment required (such as audio-visual
equipment, microphones, etc.), and solve problems that may come up.
Guest: That’s sounds interesting.
Staff: It has its moments.
Guest: What’s your job?
Staff: I’m a chef.
Guest: Are you a head chef?
Staff: Well, I’m the head pastry chef.
Guest: Sounds sweet. Where do you work?
Staff: At the Hilton Arcadia Spa and Resort.
Guest: What do you do for a living?
Staff: I’m employed at a hotel as a bell man.
Guest: So you take people’s luggage to their rooms.
Staff: Yes that, but I also arrange things like taxis for guests. One of my most important functions is to be a
source of information. I provide a lot of information to guests, such as the kinds of facilities and their
location in the hotel, places to eat in the area, and places to go and see on the island.
Guest: Just out of curiosity- do guests tip well?
Staff: Some do, some don’t.
Whole Class Activity- Describing Hotel Jobs: First to Know
Put the following jobs an the board and then read the job descriptions. The students listen to the descriptions
and determine the job being described. The first person to know the job should race to the board and circle
the job and put their initials in the circle. The student with the most initials win.
This person checks people into the hotel.
This person takes guest bags to their room.
This person drives people to/from various places at the hotel
This person prepares food in a restaurant.
This person makes bread, cakes, and cookies.
This person serves guests food in a restaurant.
This person greets guests and takes them to their table in a restaurant.
This person makes drinks.
This person is the boss.
This person gives guests massages.
This person fixes things that need to be repaired.
This person keeps the rooms clean.
This person cuts grass, trims bushes, and water flowers.
Guest Relations Agent
This person works with VIP guests.
Health Center Staff
This person assists guests in the gym.
Other links for describing jobs
For more ideas about teaching in the hotel industry take a look at
Describing hotel jobs in English- Hotel-tefl.com