Lesson Plan for Asking for Help
Lesson Plan for Giving Advice
Conversation Activities for Asking for Help
Work Sheets for Asking for Help
As a member of the hotel industry you will inevitably find yourself in a situation that requires you to offer
help or assistance to a guest. This situation may present itself as an absolute necessity or one of simply
polite behavior. In either case, knowing what to say in those situations will hold you in good stead with
the guests. At times, you will be in situations that you will offer your help and at other times you may be
asked to respond to a guest that has requested help. Look at the expressions below that cover both
Expressions for Asking for or Offering Help
When offering help When asking for help
Would you like some help? Could you give me a hand?
Can I give you a hand? Would you mind helping me out?
Do you need any help? Could you help me please?
May I offer my assistance? I need some assistance please.
Need any help?
Dialogue for asking for Help
When offering help
Staff: Excuse me ma’am, Could I help you with your bags?
Guest: That would be great thanks.
Staff: Pardon me sir, but it likes like you could use some help with those packages.
Guest: I sure could, thanks.
When responding to help
Guest: Excuse me, but can you help me?
Staff: Of course ma’am, what can I do for you?
Guest: Someone just stole my purse off my shoulder outside the hotel.
Staff: Are you OK?
Guest: Yes, just shaken up a bit.
Staff: Why don’t you sit down here and I’ll call the police for you.
Guest: Thank you; I appreciate your help.
Guest: I don’t understand what the taxi driver is trying to say. Could you translate for me?
Staff: Of curse sir, I’d be delighted to help.
Conversation Activities for Offering Help
1. Practice using the above expressions by having a dialogue similar to the ones above with a partner,
one partner taking the role of the guest and the other the role of the staff. For additional practice,
switch roles. Practice the dialogue several times, trying to use all of the expressions noted above.
2. Role play the following situations with a partner, one person taking the role of the guest and the other
the staff. Practice both offering help and responding to help. For added fun, really take on the role.
Pretend to be in front of an ATM looking confused. pretend to be having difficulties moving luggage,
pretend to be an elderly gentleman limping to the elevator.
Put a box in a trunk
Use an ATM
With a stolen purse
Carry a handful of shopping bags
Carry a baby and push a stroller at the same time (a mother)
Limping to the elevator (an elderly man)
Listed below are some common vocabulary words that hotel employees should know in order to assist
guests with any problems they may have.
Health problems Emergency Services Health Care Personnel
cold ambulance doctor
flu fire department nurse
headache police dentist
stomachache hotel security optician
diarrhea clinic pharmacist
toothache first aid
English expressions used for asking for and offering help- Hotel-tefl.com