Work Sheets- Telephone

Work Sheet 1- Telephone
Write the correct word on the line that will complete the sentence.
   message beep lines hold you
  message leave wait how I’m
   time take Friday may calling
   Spa thank will wrong good
   want would please sorry
1. _________ afternoon. __________ may I help you?
2. Yes, I __________ to speak to Mr. Peterson ___________.
3. __________ the line please, I’ll connect ____________.
4. I’m ____________. You must have the ____________ number.
5. ________ sorry sir, but he is out of the office at the moment. Can I __________ a _____________?
6. Yes, I __________ like to schedule an _______________ for ________.
7. ________ I ask who is _____________?
8. Yes, I’m calling to find out what ___________ the ____________ opens.
9. You have reached 777-7777. At the __________ please ________ a message.
10._________ you for calling the Hilton. You are very important to us. However, all our ___________ are busy at the moment. Please ________ for the next available operator. We __________ be with you momentarily.

Work Sheets- Telephone

Work Sheet 2, Telephone Use
Match the appropriate responses with the questions by putting the correct number of the
question on the line.
1. May I speak to Mr. Carson? ______ This is Mr. Dogood from Samson’s Dining Equipment.
2. Hello. ______ No that’s OK, I’ll just call back later.
3. Well, I really have to be going. ______ Could I have extension 453 please.
4. Please leave a message at the beep. ______ Yes, I would like to make a reservation for Saturday
night.
5. Thai Thai Restaurant, how may I help you? ______ Of course, I’ll talk to you later. Goodbye.
6. She’s not in the office right now. Can I take a message? ______ I’m sorry he’s out of the office at the moment.
7. Who may I ask is calling? ______ Yes please, have her call Miss Walters at 567-9932.
8. Would you like to leave a message? ______ Is Henry in?
9. How may I direct your call? ______ No it isn’t. that number is 6767.
10. Is this the Fitness Center? ______ Hello Mr. Parkins, this is Emily Loons. Please call me
at 777-5544 ASAP. Thanks. Bye.

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