Work Sheets- Complaints
| Work Sheet 1- Complaints | ||||
| Write the correct word on the line that will complete the sentence. | ||||
| talking | hurts | tastes | morning | serve |
| me | next | bottle | money | this |
| take | complaining | right | happened | funny |
| terrible | little | neck | pillow | apologize |
| waiting | problem | |||
| 1. Yes sir, I’ll ____________ care of that ____________ away. | ||||
| 2. 2. I have a problem. This ____________ is much larger than what I am used to. As a result, my ____________ is very stiff this ____________. Could a get a smaller one? |
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| 3. What ____________ to my briefcase? I left it right ____________ to the chair and now it’s missing. |
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| 4. 4. Excuse ____________, this spaghetti is ____________. Its cold and the sauce ____________ like vinegar. |
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| 5. 58 baht for a ____________ of water! I can get it much ____________ at 7-11. | ||||
| 6. Ouch! That ____________. Could you please use a ____________ less pressure? | ||||
| 7. I ____________, sir. Is ____________ better? | ||||
| 8. I’m sorry for being late ma’am, but I was ____________ with my supervisor. I hope it wasn’t a ____________. |
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| 9. Are you ever going to ____________ us our meal? We’ve been ____________ for over an hour. |
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| 10. Every one of that group from Germany is ____________ about the accommodations. They say that the rooms are too to small and they smell ____________. |
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Work Sheets- Complaints
| Work Sheet 2, Complaints | ||
| Match the appropriate responses with the questions by putting the correct number of the question on the line. | ||
| 1. Could you use a little more pressure? | ______ | Really! That would be great. I hate talking to airline personnel. |
| 2. This bacon is not very crispy. I specifically asked for very crispy bacon. | ______ | I’ll send someone up right away and have it cleaned again. |
| 3. Housekeeping did a very poor job of cleaning the bathroom. The tub is still filthy. | ______ | Thank you, I appreciate that. I’m surprised it gets that cold in here. |
| 4. Mr. Kelly, did maintenance fix the problem with the sink yet? | ______ | As you wish sir, how is this? |
| 5. Where’s my luggage? I was told it would be here 15 minutes ago. | ______ | We were playing tag out on the lawn and she fell down. Fortunately, she wasn’t hurt. |
| 6. Why is my child so dirty? She has mud all over her clothes. | ______ | Thanks for bringing that to my attention. Why don’t you use that one and I’ll have someone check this out. |
| 7. This tread mill doesn’t seem to be working properly. | ______ | Of course ma’am. I’ll return it to the chef immediately and have him heat it up. |
| 8. I’d be happy to change the reservation for you sir. | ______ | Unfortunately no, they said they have a couple of other more important jobs to do first. It will be another 30 or 40 minutes. |
| 9. This soup is very cold, could you warm it up. | ______ | Let me look into that sir and I’ll call you right back. |
| 10. Here are the extra blankets you requested sir. | ______ | I’m sorry about that sir. I’ll get you crispy bacon right away. |
Work Sheets- Complaints
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