Work Sheets- Complaints

Work Sheet 1- Complaints
Write the correct word on the line that will complete the sentence.
   talking hurts tastes morning serve
  me next bottle money this
  take complaining right happened funny
  terrible little neck pillow apologize
  waiting problem
1. Yes sir, I’ll ____________ care of that ____________ away.
2. 2. I have a problem. This ____________ is much larger than what I am used to. As a
result, my ____________ is very stiff this ____________. Could a get a smaller one?
3. What ____________ to my briefcase? I left it right ____________ to the chair and
now it’s missing.
4. 4. Excuse ____________, this spaghetti is ____________. Its cold and the sauce
____________ like vinegar.
5. 58 baht for a ____________ of water! I can get it much ____________ at 7-11.
6. Ouch! That ____________. Could you please use a ____________ less pressure?
7. I ____________, sir. Is ____________ better?
8. I’m sorry for being late ma’am, but I was ____________ with my supervisor. I hope it
wasn’t a ____________.
9. Are you ever going to ____________ us our meal? We’ve been ____________
for over an hour.
10. Every one of that group from Germany is ____________ about the
accommodations. They say that the rooms are too to small and they smell ____________.

Work Sheets- Complaints

Work Sheet 2, Complaints
Match the appropriate responses with the questions by putting the correct number of the question on the line.
1. Could you use a little more pressure? ______ Really! That would be great. I hate talking to airline personnel.
2. This bacon is not very crispy. I specifically asked for very crispy bacon. ______ I’ll send someone up right away and have it cleaned again.
3. Housekeeping did a very poor job of cleaning the bathroom. The tub is still filthy. ______ Thank you, I appreciate that. I’m surprised it gets that cold in here.
4. Mr. Kelly, did maintenance fix the problem with the sink yet? ______ As you wish sir, how is this?
5. Where’s my luggage? I was told it would be here 15 minutes ago. ______ We were playing tag out on the lawn and she fell down. Fortunately, she wasn’t hurt.
6. Why is my child so dirty? She has mud all over her clothes. ______ Thanks for bringing that to my attention. Why don’t you use that one and I’ll have someone check this out.
7. This tread mill doesn’t seem to be working properly. ______ Of course ma’am. I’ll return it to the chef immediately and have him heat it up.
8. I’d be happy to change the reservation for you sir. ______ Unfortunately no, they said they have a couple of other more important jobs to do first. It will be another 30 or 40 minutes.
9. This soup is very cold, could you warm it up. ______ Let me look into that sir and I’ll call you right back.
10. Here are the extra blankets you requested sir. ______ I’m sorry about that sir. I’ll get you crispy bacon right away.

Work Sheets- Complaints
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