Work Sheet- Guests Complaints, Fill in the blanks |
||||
Write the correct word on the line that will complete the sentence. |
||||
talking |
hurts |
tastes |
morning |
|
serve |
next |
botttle |
money |
|
complaining |
this |
take |
right |
|
happened |
funny |
terrible |
little |
|
neck |
pillow |
apologize |
waiting |
|
problem |
me |
|
|
|
1. |
Yes sir, I’ll ____________ care of that ____________ away. |
|||
2. |
I have a problem. This ___________ is much larger than what I am used to. As a result, my _________ is very stiff this ___________. Could a get a smaller one? |
|||
3. |
What ____________ to my briefcase? I left it right ___________ to the chair and now it’s missing. |
|||
4. |
Excuse ________, this spaghetti is _______________. Its cold and the sauce _________ like vinegar. |
|||
5. |
58 baht for a _____________ of water! Are you kidding me! That’s way too much ____________ just for water. |
|||
6. |
Ouch! That __________. Could you please use a _________ less pressure? |
|||
7. |
I ______________, sir. Is ____________ better? |
|||
8. |
I’m sorry for being late ma’am, but I was __________ with my supervisor. I hope it wasn’t a ___________. |
|||
9. |
Are you ever going to _____________ us our meal? We’ve been _____________ for over an hour. |
|||
10. |
Every one of that group from Germany is _______________ about the accommodations. They say that the rooms are too small and they smell ___________. |
Work Sheet- Guests Complaints, Matching |
|||
Match the appropriate responses with the questions by putting the correct number of the question on the line of the response. |
|||
1. |
Could you use a little more pressure? |
_____ |
Really! That would be great. I hate talking to airline personnel. |
2. |
This bacon is not very crispy. I specifically asked for very crispy bacon. |
_____ |
I’ll send someone up right away and have it cleaned again. |
3. |
Housekeeping did a very poor job of cleaning the bathroom. The tub is still filthy. |
_____ |
Thank you, I appreciate that. I’m surprised it gets that cold in here. |
4. |
Mr. Kelly, did maintenance fix the problem with the sink yet? |
_____ |
As you wish sir, how is this? |
5. |
Where’s my luggage? I was told it would be here 15 minutes ago. |
_____ |
We were playing tag out on the lawn and she fell down. Fortunately, she wasn’t hurt. |
6. |
Why is my child so dirty? She has mud all over her clothes. |
_____ |
Thanks for bringing that to my attention. Why don’t you use that one and I’ll have someone check this out. |
7. |
This tread mill doesn’t seem to be working properly. |
_____ |
Of course ma’am. I’ll return it to the chef immediately and have him heat it up. |
8. |
I’d be happy to change the reservation for you sir. |
_____ |
Unfortunately no, they said they have a couple of other more important jobs to do first. It will be another 30 or 40 minutes. |
9. |
This soup is very cold, could you warm it up. |
_____ |
Let me look into that sir and I’ll call you right back. |
10. |
Here are the extra blankets you requested sir. |
_____ |
I’m sorry about that sir. I’ll get you crispy bacon right away. |