Work Sheet- Guests Complaints, Fill in the blanks

 Write the correct word on the line that will complete the sentence.

talking

hurts

tastes

morning

serve

next

botttle

money

complaining

this

take

right

happened

funny

terrible

little

neck

pillow

apologize

waiting

problem

me

 1.

 Yes sir, I’ll ____________ care of that ____________ away.

 2.

 I have a problem. This ___________ is much larger than what I am used to. As a result, my _________ is very stiff this ___________. Could a get a smaller one?

 3.

 What ____________ to my briefcase? I left it right ___________ to the chair and now it’s missing.

 4.

 Excuse ________, this spaghetti is _______________. Its cold and the sauce _________ like vinegar.

 5.

 58 baht for a _____________ of water! Are you kidding me! That’s way too much ____________ just for water.

 6.

 Ouch! That __________. Could you please use a _________ less pressure?

 7.

 I ______________, sir. Is ____________ better?

 8.

 I’m sorry for being late ma’am, but I was __________ with my supervisor. I hope it wasn’t a ___________.

 9.

 Are you ever going to _____________ us our meal? We’ve been _____________ for over an hour.

 10.

 Every one of that group from Germany is _______________ about the accommodations. They say that the rooms are too small and they smell ___________.






 Work Sheet- Guests Complaints, Matching

 Match the appropriate responses with the questions by putting the correct number of the question on the line of the  response.

 1.

Could you use a little more pressure?

_____

Really! That would be great. I hate talking to airline personnel.

 2.

This bacon is not very crispy. I specifically asked for very crispy bacon.

_____

I’ll send someone up right away and have it cleaned again.

 3.

Housekeeping did a very poor job of cleaning the bathroom. The tub is still filthy.

_____

Thank you, I appreciate that. I’m surprised it gets that cold in here.

 4.

Mr. Kelly, did maintenance fix the problem with the sink yet?

_____

As you wish sir, how is this?

 5.

Where’s my luggage? I was told it would be here 15 minutes ago.

_____

We were playing tag out on the lawn and she fell down. Fortunately, she wasn’t hurt.

 6.

Why is my child so dirty? She has mud all over her clothes.

_____

Thanks for bringing that to my attention. Why don’t you use that one and I’ll have someone check this out.

 7.

This tread mill doesn’t seem to be working properly.

_____

Of course ma’am. I’ll return it to the chef immediately and have him heat it up.

 8.

I’d be happy to change the reservation for you sir.

_____

Unfortunately no, they said they have a couple of other more important jobs to do first. It will be another 30 or 40 minutes.

 9.

This soup is very cold, could you warm it up.

_____

Let me look into that sir and I’ll call you right back.

 10.

Here are the extra blankets you requested sir.

_____

I’m sorry about that sir. I’ll get you crispy bacon right away.