Work Sheet- Telephone English, Fill in the blanks

 Write the correct word on the line that will complete the sentence.

message

beep

lines

hold

you

massage

leave

wait

how

I’m

time

take

Friday

may

calling

sorry

spa

thank

will

wrong

good

want

would

please

 1.

 _________ afternoon. __________ may I help you?

 2.

 Yes, I __________ to speak to Mr. Peterson ___________.

 3.

 __________ the line please, I’ll connect ____________.

 4.

 I’m ____________. You must have the ____________ number.

 5.

 ________ sorry sir, but he is out of the office at the moment. Can I __________ a _____________?

 6.

 Yes, I __________ like to schedule an _______________ for ________.

 7.

 ________ I ask who is _____________?

 8.

 Yes, I’m calling to find out what ___________ the ____________ opens.

 9.

 You have reached 777-7777. At the __________ please ________ a message.

 10.

 _________ you for calling the Hilton. You are very important to us. However, all our ___________ are busy at the moment. Please ________ for the next available operator. We __________ be with you momentarily.






 Work Sheet- Telephone English

 Match the appropriate responses with the questions by putting the correct number of the question on the line of the  response.

 1.

May I speak to Mr. Carson?

_____

This is Mr. Dogood from Samson’s Dining Equipment.

 2.

Hello.

_____

No that’s OK, I’ll just call back later.

 3.

Well, I really have to be going.

_____

Could I have extension 453 please.

 4.

Please leave a message at the beep.

_____

Yes, I would like to make a reservation for Saturday
night.

 5.

Thai Thai Restaurant, how may I help you?

_____

Of course, I’ll talk to you later. Goodbye.

 6.

She’s not in the office right now. Can I take a message?

_____

I’m sorry he’s out of the office at the moment.

 7.

Who may I ask is calling?

_____

Yes please, have her call Miss Walters at 567-9932.

 8.

Would you like to leave a message?

_____

Is Henry in?

 9.

How may I direct your call?

_____

No it isn’t. that number is 6767.

 10.

Is this the Fitness Center?

_____

Hello Mr. Parkins, this is Emily Loons. Please call me at 777-5544 ASAP. Thanks. Bye.