Shopping at a Hotel

Most hotels have shops of one sort or another in them, and of course guests use these shops to make purchases. There are any number of expressions used when shopping. Look at some of these examples.

Expressions Used for Shopping

From StaffXXXXXXXXXXXXXXXXXXXXXXXXXXX From Guests

May (can) I be of assistance?                                How much are the… (blue jeans)?
How can (may) I help you?                                    Could you tell me the price of that … (camera)?
May I assist you?                                                   Do you have any…(playing cards)?
Could I help you find something?                           No thanks, I’m just browsing.
How much is this cap?                                          That’s… ( $9.99).
How much are these earrings?                              They are … ( 4500 Baht).
What … ( size do you need)?                                I …( wear a size 12).
I’m sorry, that’s the largest size we carry.              Do you have this in… (a larger size)?
Yes, it also comes in …(green, red, and blue).      Does this come in … (a different color)?

Dialogues for Shopping

Staff: Welcome to THE BOUTIQUE. How may I help you?
Guest: I’m looking for a bathing suit?
Staff: A one piece, two piece, or a bikini?
Guest: A two piece, but not too revealing.
Staff: We have some over here.
Guest: That blue and white polka dot one looks nice. How much is it?
Staff: It’s $75.
Guest: That’s a bit pricey, but I’ll take it.
Staff: Good afternoon, may I be of assistance?
Guest: Yes, how much is the carved elephant?
Staff: That’s 755 Baht.
Guest: Could you tell me what it’s made from?
Staff: That’s made from teak.
Guest: I’ll take it.

Guest: Excuse me, do you have any yellow T-shirts?
Staff: Yes sir, they are right over there.
Guest: Thanks. Do you have any bigger ones?
Staff: Let me check in the back. I’ll return in a moment.
Guest: Thanks.

Staff: Good afternoon, may I be of assistance?
Guest: No thanks, just looking around.
Staff: OK, if you need anything, just let me know.
Guest: Oh, I will.

Role Play- Shopping

Work in pairs and role play a shopping situation. One of the participants takes the role of a customer and the other the role of a store clerk. The customer should ask questions about price, color, size, style etc. Use your imagination and have fun.



Other links for Shopping

Role Play Activity- Shopping
Information Gap Activity- Shopping

For more ideas about teaching in the hotel industry take a look at

Hotel and Resort English



English expressions used for shopping in hotels- Hotel-tefl.com