Lesson Plan for Talking about Facilities and Amenities


Most hotels offer their guests many facilities and amenities for their use and enjoyment. The facilities may
include pools, sauna and steam room, a number of restaurants, a health center, tennis courts, putting
greens, programs for children, a business center, etc. Throughout the course of the day a guest may ask
a hotel employee about any one of them. Questions that guests might have are: does the hotel have a
particular facility, where it is located, when are it’s hours of operation, how much does it cost, do the facility
staff speak English, etc.

Guests may also ask about facilities or places outside the hotel. Such places may be a diving school, an
historical site to visit, a hot night club, or a panoramic vista. The list could be endless. The more
knowledgeable hotel staff are about the local facilities and points of interest, the better service they
will be able to give to the guests.

Below are lists of various hotel facilities or activities that guest may inquire about.

At a Hotel                               In the Community

Restaurants                            Shopping Malls
Cafés                                      Scuba diving
Lounges                                 Snorkeling
Spas                                       Golf
Saunas                                   Island Tours
Steam Rooms                         Boat Charters
Gift Shops                               Elephant Treks
Gym/Fitness Centers              Zoos
Conference Rooms                 Museums
Business Centers                   Panoramic Vistas
Swimming  pools                     Aquariums
Squash Courts                       Sea Kayaking
Tennis Courts                        Open Traditional Markets
Putting/chipping greens         Nature treks
Children’s Programs             Grocery Stores

Dialogue about Hotel Facilities and Amenities

Guest: We’re looking for a good restaurant for dinner?
Staff: What kind of food are you interested in?
Guest: Since we are in Thailand, we want to try Thai food.
Staff: The Thai Thai Restaurant is always a good choice.
Guest: Thank you very much. We’ll try it.

Guest: Could you recommend a place to take our kids? They’re getting bored at the beach.
Staff: There’s a movie theater in Phuket Town at Central Festival they might enjoy.
Guest: Well maybe. Is there anything else more exciting?
Staff: Lots of kids seem to have a great time at the Go-Cart track.
Guest: No way. That’s way too dangerous.
Staff: Have they ever ridden an elephant?
Guest: No, but is it safe?
Staff: Oh, absolutely. The elephants are well trained and the trainer leads the elephant along the path.
    Riders are strapped into the seats with safety belts, just like in a car. And to be truthful, the rides
    are not that long- 30 minutes or so.
Guest: That sounds OK.

Guest: I need to check my e-mail. Is there an Internet café near here?
Staff: Certainly, sir. The Business Center at the hotel has Internet access.
Guest: Can I also surf the Internet there? I need to find some information for a meeting.
Staff: Absolutely sir.
Guest: Can I also save information to a disk or flash memory?
Staff: Of course.
Guest: Do you know what it cost?
Staff: To be honest sir, I don’t really know. But I’m sure it’s a nominal fee.
Guest: Ok, thank you.
Staff: My pleasure, sir.

Game: Hotel Facilities

Get into groups of four. One person starts and selects a topic and asks the person on his right for
a suggestion. When answering, be sure to give a reason why you would go there. After an item has
been selected and answered, put an X in the box. Continue around the table until all the items have
been selected.

go on an
island tour

see a movie

go to eat

Where would
you go if
you wanted
to …..
go to a world
go sailing
go shopping see historical
go snorkeling see works of
see the beauty
of nature
go to night
see Buddhist
go to an
amusement park
see famous


For more ideas about teaching in the hotel industry take a look at

Hotel and Resort English

Talking about hotlel facilities wirh guests- Hotel-tefl.com