Lesson Plan for Bill Settlement
When it’s time to pay for services rendered there are several expressions that both the guests and staff
may use for paying bills at a hotel. Look at these examples.
Expressions Used for Bill Settlement
From StaffXXXXXXXXXXXXXXXXXXXXXXXXX From Guests
Will that be cash or charge? I’ll be paying with cash.
How will you be paying? Do you accept VISA or MasterCard?
Could you sign here please? There you are.
Here’s you change sir. That’s OK, keep the change.
Would you like a receipt? Could I have a receipt please?
I’ll check the bill again if you like. This seems a bit much. Can this be right?
Yes, a service charge is included in the bill. Is a tip or gratuity included in the bill?
Let me double check that for you ma’am. I think there’s been a mistake on the bill.
Dialogues for Bill Settlement
Guest: Could I have the check please?
Staff: Of course sir, I’ll be back in a moment.
Guest: I’d like to check out please.
Staff: Of course sir, could I have your room number and room key?
Guest: The room was 333. Here’s the key.
Staff: Did you use the mini bar sir?
Guest: Yes, I had a couple of sodas.
Staff: The total comes to $577.99. Will you be charging this sir?
Guest: Yes, put it on my Visa Card.
Staff: Sign here please. And thank you for staying with us.
Guest: There you go. Thanks
Staff: How will you be settling your bill sir?
Guest: I’ll be paying by cash.
Staff: Yes sir, here’s the bill.
Guest: Excuse me, but what is this charge for?
Staff: Let me see, it’s for an apple pie.
Guest: But we didn’t order apple pie.
Staff: I’m terrible sorry for the error sir. Let me refigure this. Here you go sir.
Guest: That looks right. Thank you.
Staff: Sorry for the error sir, and please come again.
Staff: Would you like to pay for the tennis court in cash or charge it to your room?
Guest: Just charge it to my room please.
Staff: Yes sir, if you could just sign here.
Guest: There you are.
Staff: Thank you sir, have a pleasant day.
Whole Class Activity- Vocabulary: First To Know
Put the following words (in bold) on the board. The teacher reads the definitions of the words. Students listen
to the definition and the first student that knows the word races to the board and circles the work and puts
their initials in the circle. The person with the most initials wins.
Supplement: An addition to something
Amount: The cost of something
Sub-total: The amount of part of a bill
Total: The entire cost of something
Exchange Rate: The cost of one currency compared to another
Room Rate: The price of a room at a hotel
Charge: To pay for something with a credit card
Discount: An amount subtracted from the total
Invoice: Another word for bill
Coupon: A paper with a set price (usually discounted) for a good
Balance: The amount of money remaining (usually in a bank account)
Debit: To subtract from a balance
Credit: To add to a balance
Deposit: To put money into a bank account
Gratuity: An extra amount added to a bill given to a waiter or waitress for good service
Tip: A gratuity
Service charge: An additional amount added to a bill
Tax: An amount added to a bill that goes to the government
Other links for Permission
For more ideas about teaching in the hotel industry take a look at