Conversation Activities for Handling Guest’s Complaints
Individual Activity- Handling Guests Complaints: Appropriate Responses
One student makes a typical complaint that a guest may have. Other students give a response. The
teacher decides which student gave the best response based on language, grammar use, and
pronunciation. The person with the best answer gets a point. The student with the most points wins.
Have the students give several complaints. (Other Activities: Requests).
For additional conversation activities for handling
guest’s complaints in the hotel industry take a look at
Individual and group conversation activities for handling guest’s complaints- Hotel-tefl.com