Conversation Activities for Handling Guest’s Complaints

Lesson Plans for Handling Guest’s Complaints

Individual Activity- Handling Guests Complaints: Appropriate Responses

One student makes a typical complaint that a guest may have. Other students give a response. The
teacher decides which student gave the best response based on language, grammar use, and
pronunciation. The person with the best answer gets a point. The student with the most points wins.
Have the students give several complaints. (Other Activities: Requests).

For additional conversation activities for handling
guest’s complaints in the hotel industry take a look at

Hotel and Resort English


English for Hotel Staff

Other links for Requests
Complaining about Products
How to Complain

Individual and group conversation activities for handling guest’s complaints-