Lesson Plan for Checking in/out and making a reservation

 

Most people make a reservation by phone before they arrive at a hotel so they don’t have to walk around finding a hotel with rooms available. Below are some common expressions that are used when booking a room by phone.

Expressions Used for Making Reservations

Caller
I would like to make a reservation.
What kind of rooms do you have?
Do you have a room with two double beds?
Can I get an ocean view room?
How much is it per night?
What facilities does the hotel have?
Are pets welcomed at the hotel?

Receptionist
What date do you want to check in?
How long will you be staying?
Do you want a smoking or non-smoking room?
How many people in your party?
I’m afraid we are booked that weekend.

Dialogues for making reservations

Receptionist: Desert Inn, can I help you?
Caller: Yes, I’d like to book a room for the 30th and 31st of this room. Do you have anything available?
Receptionist: Yes sir. We have three standard rooms available.
Caller: How much is it?
Receptionist: The rooms are $175 per night for one person. There is an additional charge of $20 for each additional guest. How many people will be in the room?
Caller: Just me. Is there a complimentary breakfast with that?
Receptionist: Yes sir.
Caller: What other facilities do you have?
Receptionist: There are 2 restaurants, an outdoor pool, a sauna and laundry services.
Caller: OK, I’s like to book a room.
Receptionist: Yes sir, you’re all set. See you on the 30th.
Caller: Thanks, bye.
Receptionist: Goodbye.

Once you arrive at the hotel you need to check in- to let the hotel know that you have arrived and want to register and go to your room. Below are some common expressions that are used when checking in.

Expressions Used for Checking in

Guest
I’d like to check in.
Do you have any rooms available?
I will be stating for two days.
How much is it per night?
What time is checkout?

Staff
Do you have a reservation?
How many days would you like to stay?
Please fill out this form.
May I see your driver’s license or passport?
How many people in your party?

Dialogues for Checking in

Staff: Hello, how may I help you?
Guest: Yes, do you have any room available?
Staff: Yes sir, we have mountain-view rooms and suites.
Guest: I’d like a room please. How much is it?
Staff: For one person the rate is #150 per night?
Guest: OK, I’ll be staying for 5 nights. Could I see your driver’s license please and
please complete this form.
Guest: Here you go.
Staff: Here is your room key. You’ll be in room 908. Do you need any help with you luggage?
Guest: No thanks, I can manage. Thank you.

Staff: Welcome to the Pleasure Place. How can I help you?
Guest: I’d like to check in. I have a reservation.
Staff: Of course, could I have your name please?
Guest: James, Elliot James.
Staff: Here you are. You are staying for 4 nights- is that correct?
Guest: Yes, I may have to stay another day or two. Will that be a problem?
Staff: No problem sir. How will you be paying, with cash or a credit card?
Guest: I’ll be using my Master Card.
Staff: Could you complete this form and may I get a copy of your passport port?
Guest: Of course, here you go.
Staff: You are in room 1212. Here is your room key. I’ll call a bell boy to assist with your luggage.
Guest: Thanks.
Staff: Have a pleasant stay.
Guest: I’m sure I will.

When you are ready to leave you need to check out- hand over your room key and pay the final bill. Below are some common expressions that are used when checking out.

Expressions Used for Checking out

Staff
How will you be paying- by cash or credit card?
Have you used the minibar?
I hope you enjoyed your stay.
Could I have the room number and room key please?

Guest
I’d like to check out.
I want to check out. Could I have the bill?
Could I have a receipt, please?
I think there’s mistake on the bill
Could we get some help bringing our luggage down?
Is there a shuttle bus to the airport?

Dialogues for Checking out

Guest: I’d like to check out please.
Staff: Of course, could I have your room number and room key?
Guest: Here you go.
Staff: Give me a moment to get the final bill. You used the mini bar, is that correct?
Guest: Yes, I had a couple of cokes and a bag of chips.
Staff: Here’s the final bill. Will be still be paying by credit card?
Guest: Yes, here my Visa card.
Staff: Thank you sir. I hope you enjoyed your stay.
Guest: I did, thank you.

Guest: I want to check out please.
Staff: Yes sir, could I have your room number and key?
Guest: Room 566. Here’s the key
Staff: Did you use the mini bar sir?
Guest: No.
Staff: Here is the final bar. You’ll be playing by cash, correct.
Guest: Yes, that’s correct.
Staff: Here’s you receipt and change.
Guest: Thanks, what time does the shuttle bus leave for the airport?
Staff: It leaves in ten minutes. You can board to the right of the front door.
Guest: Thanks, goodbye.
Staff: Good bye sir. Have a pleasant flight.

Role Play

Working in pairs of two role play the situations of making a reservations and checking in and out. Use your imagination and have fun.



Other Links for Checking in and out

Making Reservations
Video- Checking in
Checking in and out
Checking in

For more ideas about teaching in the hotel industry take a look at

Hotel and Resort English



English expressions used for checking in and out- Hotel-tefl.com