This site provides basic English training for employees of the hotel industry who wish to improve their English skills. The lessons are function based and contain common hotel English expressions for the various functions that are likely to be encountered by hotel employees. Sample dialogues are also included that students may use as models.

For English teachers, there are also activities, games, discussion topics, work sheets, and role play situations can can be used within the class room to provide additional practice for students in using the language. Clicking on an item from the menu on the right will take you to that module or function.

Click on the Situations or Functions bars above to select a topic or use the links below for more information

Checking in and outXXXXXXGreetings

IntroductionsXXXXXXXXXXXGuests Requests

ComplaintsXXXXXXXXXXXXGiving Advice

Asking for HelpXXXXXXXXXAsking Permission

ComparisonsXXXXXXXXXXXGiving Opinions

Agreeing or notXXXXXXXXXOn the Telephone

DirectionsXXXXXXXXXXXXXGiving Compliments

ShoppingXXXXXXXXXXXXXBill Settlement

Facilities/AmenitiesXXXXXXHotel Jobs

Daily RoutinesXXXXXXXXXTime Expressions

Small TalkXXXXXXXXXXXXInstructions

Repeat that Please

Information for teachers and students about the English used in the hotel industry-